Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, configure your restaurant, or contact us for support. This includes:

• Account information: name, email address, and password.
• Restaurant information: business name, address, hours, and floor plan data.
• Reservation data: guest names, contact information, party size, and special requests entered by you or your guests.
• Usage data: pages visited, features used, and actions taken within the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Send reservation confirmations and transactional emails on your behalf.
• Process billing and payments.
• Respond to comments, questions, and requests.
• Monitor and analyze trends, usage, and activity to improve Recerba.

3. Data Isolation

Each business account operates in complete isolation. Your restaurant's data — including reservations, guest information, floor plans, and analytics — is never shared with or visible to other businesses on the platform.

4. Data Retention

We retain your data for as long as your account is active. If you close your account, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.

5. Security

We use industry-standard security measures including encrypted connections (HTTPS), row-level security on our database, and role-based access controls to protect your data. No method of transmission over the internet is 100% secure, but we take every reasonable precaution.

6. Third-Party Services

We use enterprise-grade third-party infrastructure providers to operate Recerba, including services for:

• Cloud database and authentication — secure, encrypted storage with row-level access controls.
• Cloud hosting and content delivery — global infrastructure with DDoS protection.
• Transactional email delivery — for reservation confirmations and system notifications.

All providers are bound by data processing agreements and operate in compliance with applicable privacy regulations. Specific vendors are available upon written request to privacy@recerba.com.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at privacy@recerba.com.

8. Contact

If you have any questions about this Privacy Policy, please contact us at privacy@recerba.com.